Software Maintenance service:
- Updates and major product releases
- Installation issues
- Licensing issues (Internet and hardware locks)
- Clarification of documentation
- Explanation of software features and error messages
- Bugs report
Technical Support service:
- Project-specific assistance
- Data interpolation and data combination troubleshooting
- Interpretation of model results
- Assistance with model application and calibration
This list of support topics is not all-inclusive. ProGeA reserves the right to determine what is considered Software Maintenance or Technical Support.
| SERVICE | USER |
TERM |
NOTES |
|
SOFTWARE MAINTENANCE (SMA) |
STAND-ALONE |
12 months (renewable) |
A Software Maintenance service is offered for permanent licenses after first year. SMA includes all updates and major product releases at no additional charge. |
TRAINING
ProGeA conducts first-class on demand training courses on RAINMUSIC software suite throughout the year.
All ProGeA instructors have many years of experience in development of computer programs for scientific modeling and visualization. The training courses are typically organized at the headquarters of ProGeA, customized training or on site training can be arranged upon request.
| SERVICE | USER |
TERM |
NOTES |
|
BASIC TRAINING |
ALL |
Frontal lessons (7 hours) |
Basic Training course lasts 1 day and it will cover everything from installation to model calibration in order to help you quickly become comfortable in using our modeling tools. Moreover a 3 months license is provided free of charge to training participants. |
